Returns

You may return most goods supplied by us in their original condition* within 7 days of the date you received them. Please contact us first, so we can supply a returns reference number. Due to the nature of the products supplied you must return the goods within 7 days of receiving this number. Please note there will be a 15% – 50% handling charge on returned items- this is due to the manufacturer.

Provided the goods are returned unopened, re-saleable, in an as new condition and in their original box with all packing and accessories we will refund the cost, less the original carriage cost. We are sorry but we cannot pay your costs for the return of goods to us. Please note, products on sale or purchased with a discount code are non-refundable.

If you open the tins or spray an aerosol then we will not be able to offer the goods for re-sale and will not be able to offer you a refund. We are unable to offer refunds on items that have been specially made to a specific colour for you, such as tints or mixed paints. Due to nature of batch manufacture we cannot refund due to colour or pattern mismatch.

Unfortunately we cannot accept returns on tinted products once they have been processed. These are made bespoke per order, if you’re unsure if your product is a tinted product please call us before hand.

We cannot arrange a third party collection on your behalf. Return shipment will be at your own cost via a carrier. Paints cannot be sent via the Post Office. When returning goods we recommend that you use a carrier who offers shipment tracking and that you insure the package for its full value. You will be responsible for any loss or damage to the goods during transit.

Please return goods to: Andrews Coatings Ltd, Carver Buildings, Littles Lane, Wolverhampton, WV1 1JY