FAQs

🔄 Returns & Refunds

You may return eligible items within 7 days of delivery, provided they are in their original condition. Please note the following:

  • Returns must be approved in advance and issued with a returns reference number
  • A handling fee of 15%–50% may apply, depending on the product and supplier
  • Items must be unopened, unused, and in a resalable condition
  • Original delivery charges are non-refundable
  • Return shipping costs are the responsibility of the customer (we recommend using a tracked and insured service)

To request a return, please email info@andrewscoatings.co.uk with your order number and reason for return.

Refunds are processed within 3–5 working days after the returned item has been received and inspected.

Please note: Custom-tinted paints, aerosols, and bespoke products are non-returnable unless faulty.

🚚 Delivery Times

Standard UK mainland delivery typically takes 1–3 working days, depending on stock availability. Orders placed before 1pm are usually dispatched the same day.

If there are any delays or low stock issues, a member of our team will contact you.

For larger or palletised orders, please allow up to 5 working days.

🎨 Custom-Tinted Paint

Custom-mixed and tinted paints are made to order and cannot be returned unless faulty or supplied in error.

We strongly recommend confirming your colour choice before placing an order.

📦 Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Include your order number and clear photos of the damage, and we will arrange a replacement or refund as quickly as possible.

🧽 Priming & Preparation

Whether a primer is required depends on the surface and product. While many coatings are direct-to-surface, some materials (such as new concrete or bare metal) may require priming.

Surface condition and any existing coatings should also be considered.

For guidance, refer to the Technical Data Sheet (TDS) on each product page or contact our technical team at info@andrewscoatings.co.uk or 01902 429190.

💳 Payment Methods

We accept the following payment options:

  • All major credit and debit cards
  • PayPal
  • Klarna (Buy Now, Pay Later)
  • Google Pay and Apple Pay

🖌️ Choosing the Right Product

Our products are organised by surface type, application area, and project use—making it easy to find the right solution for your needs.

Some products are suitable for multiple surfaces (e.g. floor paints that also work on metal), but they are listed under their most common use.

If you’re unsure, feel free to get in touch—we’re happy to help you choose the best product for your project.

🌍 International Shipping

We offer worldwide shipping.

For international trade or wholesale enquiries, please contact info@andrewscoatings.co.uk.

🧾 VAT Invoices

VAT invoices are automatically included with your order confirmation email.

If you need another copy, just let us know.

📞 Contact Us

Your Very Own Branded Aerosols

If you're interested in starting your range of own branded Aerosols and offering your customers one of the best products on the market, then look no further and read on!

Firstly, they are customizable. Work closely with our in house team, allowing you to choose the colour and labeling to match your brand or specific needs.

Furthermore, they are easy to use and provide a precise application, making them perfect for both personal and professional use. Lastly, our custom aerosols are made with as low VOC's as possible in an attempt to reduce the carbon footprint of the product. Overall, a perfect solution for a high-quality, customizable aerosol product with low MOQ as x500 units.

Pricing starts at £2.33 + Vat per unit with a 6-10 week lead time.

Email us at info@andrewscoatings.co.uk or call on 01902 429190 to find out more.

  • Send Us A Sample

    Post or drop off a sample of the colour you'd like to match or replicatate. It can be a blob of an existing paint, or the fuel filler cap of a vehicle you're coating.

  • Our Team Will Scan & Match the Colour.

    Using our photospectrometer - up to 72,000 colours and shades can be made in our Aerosols. Both Gloss and satin finishes are availble

  • We Deliver Your New Custom Tinted Aerosols!

    Choose how many bespoke aerosols you require in your matched colour and we'll manufacture them for you within 3 working days!

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